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Jul 1, 2019

How to Keep Your Customers Calm in the Midst of a Bed Bug Nightmare

                How to Keep Your Customers Calm in the Midst of a  Bed Bug Nightmare

As a bed bug professional, you know that bed bugs can cause a lot of panic and anxiety for your customers.  Many people are unaware of how they get bed bugs, or they believe many of the “old wives tales” that surround bed bug infestation. 

Misinformation causes individuals to be embarrassed, defensive and very worried once a bed bug sighting is confirmed.  Sometimes this insecurity can cause people to perform dangerous and ineffective treatments in efforts to rid themselves of those pesky blood suckers. 

Here are some tips to help keep your customers calm, and help them through their bed bug nightmare safely and effectively.

Assure Them That Bed Bugs Can Affect Anyone

Many people believe that bed bug only effect people that live in “dirty”, cluttered or unclean environments.  This belief causes them to be embarrassed of their problem and can lead to dangerous DIY treatments.  Make sure that you let every customer know that bed bugs can affect anyone.  The number #1 way that bed bugs are “picked-up” is during travel.  If your customer has traveled on an airplane, bus or stayed in a hotel/motel recently, it is very likely that they came home with some hitch hikers.  It only takes 1 female bed bug to start an infestation!  Raising awareness about bed bugs and how they spread is key to reducing the likelihood of house fires and other structural damages due to DIY treatments, emergency medical situations due to the over use of chemical pesticides and large spread infestations.

Bring in The Dogs to Ensure You Found All the Bugs

Many people have endured multiple failed attempts to get rid of bed bugs.  Whether they tried “old-wives-tale” DIY treatments, or hired the wrong professional and had to go through months of ineffective treatment attempts, your customer might be skeptical of your treatment options.  Prove that you are treating all the areas the bed bugs are living by performing (or hiring a pro to perform) a pre-treatment K-9 inspection.  A pre-treatment inspection will tell you exactly where the bed bugs live so you can make sure to treat everywhere needed.  Post treatment inspections are a way to give your customers peace of mind that all the bed bugs have been killed and the treatment was successful.

Give Them Confidence Knowing That the BEST Equipment is Being Used

It has been scientifically proven that heat treatments are the most effective way to kill bed bugs.  Instill confidence in your customers by providing high quality heat treatments using proven equipment.  Convectex has offered the highest quality bed bug heaters for nearly a decade.  Our heaters are scientifically proven to kill bed bugs in as little as 24 hours.  Thousands of bed bug treatment professionals have tried and tested the Convectex heaters and heat accessories.  When you use Convectex heaters your customers can be sure that they are getting the most effective treatment on the market.

Don’t have Convectex equipment yet?  Join our growing list of qualified professionals by purchasing your heat packages today.  Convectex is IBBRA certified and has an excellent 5 start ratings on all of our heat packages.  For more information give us a call at 877-375-0005.

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